Mercedes-Benz

Mercedes-Benzof Elmbrook

2230 E. Moreland Blvd.
Directions Waukesha, WI 53186

  • Sales: (888) 696-5117
  • Service: (888) 693-9942
  • Parts: (888) 691-7435
Info

Mercedes-Benz Takata Air Bag Recall

Dear Valued Mercedes-Benz Owner,

The automotive industry is facing an unprecedented challenge with respect to the recall of Takata airbags. As you probably know, the National Highway Traffic Safety Administration (NHTSA) has made the determination that millions of Takata airbags are potentially defective and the inflators in these airbags, if defective, could explode causing injury or even death. Mercedes-Benz uses these driver-side and passenger-side Takata airbags in many of our vehicles and, while we have not seen any related incidents in our vehicles, given NHTSA's determination that a safety risk exists, we are recalling Mercedes-Benz vehicles which use the affected airbags. Your safety and peace of mind are our top priority.

Given the sheer size of the total affected vehicle population, NHTSA is making the determination as to when and to whom available airbags are allocated under their Coordinated Remedy Program. This means that we are subject to parts availability constraints as we seek to bring Mercedes-Benz vehicles back to our dealerships to have these airbags replaced. This is not a desirable situation but it is one over which we have little control.

We ask for your patience as we work through these logistics. You have our assurance that we are bringing every resource to bear in order to address this issue so as to effect a remedy and minimize the inconvenience to you.

We will keep this page updated with information as it becomes available and will, of course, inform you individually as the parts become available. Should you need additional assistance, please visit www.mbusa.com, and use the "Email/Write" section under Customer Support, or call 1-877-496-36911-877-496-3691.

Once again, we sincerely regret any disruption or inconvenience this situation may have caused and ask for your understanding and your patience as we address this issue.

Dietmar Exler President and CEO Mercedes-Benz USA, LLC


Takata Air Bag Recall FAQ

What is the Takata recall?

Daimler AG was informed that Takata submitted a "Defect Information Report" to NHTSA in the US on January 25, 2016, reporting a potential safety defect for SDI and PSDI-5 driver-side airbag inflators. Takata's investigation of affected inflators to date indicates that exposure to certain environmental conditions (several years of exposure to persistent conditions of high absolute humidity), could lead to over-aggressive combustion in the event of a driver's-side air bag deployment.

On May 16, 2016, Takata submitted an additional "Defect Information Report" to NHTSA that included PSPI-2 passenger-side airbag inflators.

In a crash where the air bag system deploys, the air bag inflator housing may rupture. In the event of an inflator rupture, metal fragments could pass through the air bag material, which may result in injury or death to vehicle occupants. To date, we are not aware of any instances of ruptured inflators in Mercedes-Benz vehicles.

View Takata Recall FAQs

Driver-Side Airbags - Affected Models

  • M-Class
  • ML 320 Diesel 2009-2010
  • ML 350 2009-2011
  • ML 450 Hybrid 2010-2011
  • ML 550 2009-2011
  • AMG ML 63 2009-2011
  • GL-Class
  • GL 320 Diesel 2009-2010
  • GL 350 Diesel 2011-2012
  • GL 450 2009-2012
  • GL 550 2009-2012
  • R-Class
  • R 320 Diesel 2009-2010
  • R 350 2009-2012
  • SLK-Class
  • SLK 280 2007-2008
  • SLK 350 2007-2008
  • AMG SLK 55 2007-2008
  • GLK-Class
  • GLK 350 2010-2012
  • SLS-Class
  • SLS 2011-2014
  • E-Class
  • E 350 2010-2011
  • E 550 2010-2011
  • AMG E 63 2010-2011
  • C-Class
  • C 230 2005-2007
  • C 300 2008-2011
  • C 320 2005
  • C 350 2006-2011
  • AMG C 63 2009-2011

Passenger-Side Airbags - Affected Models (Note: The vehicles with affected passenger-side airbags below also have affected driver-side airbags.)

  • GLK-Class
  • GLK 350 2010-2011
  • GLK 350 4MATIC 2010-2011
  • SLS-Class
  • SLS 2011
  • E-Class
  • E 350 Coupe 2010-2011
  • E 550 Coupe 2010-2011
  • E 350 Cabriolet 2011
  • E 550 Cabriolet 2011
  • C-Class
  • C 300 2008-2011
  • C 300 4MATIC 2008-2011
  • C 350 2008-2011
  • AMG C 63 2009-2011

Mercedes-Benzof Elmbrook

2230 E. Moreland Blvd.
Directions Waukesha, WI 53186

  • Sales: (888) 696-5117
  • Service: (888) 693-9942
  • Parts: (888) 691-7435

Hours

  • Monday 7:30 AM-7:00 PM
  • Tuesday 7:30 AM-7:00 PM
  • Wednesday 7:30 AM-7:00 PM
  • Thursday 7:30 AM-7:00 PM
  • Friday 7:30 AM-6:00 PM
  • Saturday 8:00 AM-1:00 PM
  • Sunday Closed
See all department hours

Dealership Hours

  • Monday 9:00 AM - 8:00 PM
  • Tuesday 9:00 AM - 8:00 PM
  • Wednesday 9:00 AM - 8:00 PM
  • Thursday 9:00 AM - 8:00 PM
  • Friday 9:00 AM - 6:00 PM
  • Saturday 9:00 AM - 5:00 PM
  • Sunday Closed

Parts Dept. Hours

  • Monday 7:30 AM-7:00 PM
  • Tuesday 7:30 AM-7:00 PM
  • Wednesday 7:30 AM-7:00 PM
  • Thursday 7:30 AM-7:00 PM
  • Friday 7:30 AM-6:00 PM
  • Saturday 8:00 AM-1:00 PM
  • Sunday Closed

Service Dept. Hours

  • Monday 7:30 AM-5:30 PM
  • Tuesday 7:30 AM-5:30 PM
  • Wednesday 7:30 AM-5:30 PM
  • Thursday 7:30 AM-5:30 PM
  • Friday 7:30 AM-5:30 PM
  • Saturday 8:00 AM-1:00 PM
  • Sunday Closed
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