Frequently Asked Questions

Takata Air Bag Recall FAQ 

Road Hazard Coverage -

Mercedes-Benz Road Hazard Coverage FAQ

Parts - 

Mercedes-Benz Genuine Parts Information 

Mercedes-Benz Remanufactured Parts Information

Keys -

Key Information FAQ

General -

What is the VIN?  The VIN is your vehicle's unique serial number that provides information on how your vehicle was built at the factory, what warranty is on your vehicle and if there are any open recalls on your vehicle.  The VIN is very important and includes detailed information that is needed in the service and parts departments.  The VIN will help with trim levels, equipment on the vehicle at the time of assembly, engine numbers, transmission numbers and much more. 

Where do I find my VIN number?  The VIN number is located on the driver's side of the vehicle at the bottom of the windshield.  It is visible from the outside only.  There may be additional locations on the vehicle such as the driver's door jamb (on a sticker), the glove box, trunk or stamped in the frame of the vehicle.  These vary on vehicle model, year of production and the manufacturer.  The windshield location is the most common.

Why is the VIN needed?  The VIN provides a lot of information.  Including but not limited too; paint codes, trim levels, suspension packages, powertrain (engine and transmission), interior trim colors and materials, sound systems, and much more.  The VIN is very important to get the correct part for your vehicle.  

Is the complete VIN number needed?  Generally the last 8 digits of the VIN are needed, but there are many cases where the complete VIN is required.  The full 17 digit VIN is always the best resource.

I need touch up paint for my vehicle, how do I get the paint code?  The VIN number is the most accurate way to get the paint code for the vehicle.  Please contact the parts department with the VIN and we can access the paint code to make sure we are getting you the correct color.  The paint code is a 4 digit code that is pulled up by the VIN.  The color name can help, but because the names change this does have the possibility of an error. 

Mercedes-Benzof Elmbrook

2230 E. Moreland Blvd.
Directions Waukesha, WI 53186

  • Sales: (262) 821 5000
  • Service: (262) 821 5000
  • Parts: (262) 821 5000

Hours

  • Monday 7:30 AM-5:30 PM
  • Tuesday 7:30 AM-5:30 PM
  • Wednesday 7:30 AM-5:30 PM
  • Thursday 7:30 AM-5:30 PM
  • Friday 7:30 AM-5:30 PM
  • Saturday 8:00 AM-1:00 PM
  • Sunday Closed
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